Shipping Charges
(U.S. Only) - Call or E-mail for International Rates
For Orders Totaling Shipping and Handling
Up to $50.00 $10.95
$50.00 - $79.99 $12.95
$80.00 - $99.99 $15.95
$100.00 - $149.99 $17.95
$150.00 - $249.99 $23.95
$250.00 - $399.00 $29.95
Over $400.00 Free (except for oversized items.)
Overnight shipping available at additional charge. Shipping charges may change without notice.
Back orders are usually filled within three weeks; however unexpected delays are common with shipments from Africa.
Don't forget to calculate taxes, shipping and handling before purchasing.
International Orders
Our Procedure. Once your order is placed, you will receive an email with our international polices that are outlined in this section. The faster you respond to that email, the faster we can begin working on your order. Upon receiving confirmation that you have read our policies, we will have your order packed, determine the cheapest shipping prices available and then email you with your shipping options.
Payment Options: We are unable to process credit cards from banks outside of the United States unless you are in Canada, United Kingdom or Australia. We can accept wire transfers or money orders from all other countries sent to us as long as they are in U.S. dollars. The payment method that is most convenient is Paypal. A lot of our international customers prefer Paypal as their method of payment because it is fast, easy, and also inexpensive. Setting up your account is free and sending payment is instant. Please visit www.paypal.com for more information.
Shipping Methods: Most international orders will be shipped through U.S. First Class International If under 4 pounds (or 2 kilos), U.S. Priority Mail International or U.S. Express Mail International. For shipments to Canada, we do offer UPS as well.
If you already have a freight forwarding company here in the U.S., we can ship directly to them for a much cheaper cost. If you are interested to learn more about freight forwarding, please check out www.myus.com.
Customs, Duties and Taxes: When ordering from Africa Imports, you as the customer are the importer of record and must comply with all laws and regulations of the country the package will be shipping to. You are responsible for making sure that the product/quantities are permitted into your country. Customs policies can vary from country to country. You can contact your local customs office for further information if you are not sure of any guidelines they might have.
Any customs clearance procedures that may be required can cause delays beyond the delivery time quoted by Africa Imports or the shipping company.
International orders may be subject to customs duties, import taxes, and fees passed on by your country. We have no control over these charges and cannot predict what they will be. You may be subject to these fees, which are billed once a shipment reaches your country.
If you have any other questions or concerns please feel free to contact us via email or phone.
kajenbi.wr@gmail.com
619-846-5395
International Orders
Our Procedure. Once your order is placed, you will receive an email with our international polices that are outlined in this section. The faster you respond to that email, the faster we can begin working on your order. Upon receiving confirmation that you have read our policies, we will have your order packed, determine the cheapest shipping prices available and then email you with your shipping options.
Payment Options: We are unable to process credit cards from banks outside of the United States unless you are in Canada, United Kingdom or Australia. We can accept wire transfers or money orders from all other countries sent to us as long as they are in U.S. dollars. The payment method that is most convenient is Paypal. A lot of our international customers prefer Paypal as their method of payment because it is fast, easy, and also inexpensive. Setting up your account is free and sending payment is instant. Please visit www.paypal.com for more information.
Shipping Methods: Most international orders will be shipped through U.S. First Class International If under 4 pounds (or 2 kilos), U.S. Priority Mail International or U.S. Express Mail International. For shipments to Canada, we do offer UPS as well.
If you already have a freight forwarding company here in the U.S., we can ship directly to them for a much cheaper cost. If you are interested to learn more about freight forwarding, please check out www.myus.com.
Customs, Duties and Taxes: When ordering from Africa Imports, you as the customer are the importer of record and must comply with all laws and regulations of the country the package will be shipping to. You are responsible for making sure that the product/quantities are permitted into your country. Customs policies can vary from country to country. You can contact your local customs office for further information if you are not sure of any guidelines they might have.
Any customs clearance procedures that may be required can cause delays beyond the delivery time quoted by Africa Imports or the shipping company.
International orders may be subject to customs duties, import taxes, and fees passed on by your country. We have no control over these charges and cannot predict what they will be. You may be subject to these fees, which are billed once a shipment reaches your country.
If you have any other questions or concerns please feel free to contact us via email or phone.
kajenbi.wr@gmail.com
619-846-5395
Return Instructions
100% Guarantee. You are guaranteed to be 100% satisfied with anything that you order. If you are not happy for any reason at all (or even no reason at all), you can return it for your choice of either a full refund or exchange.
1. WHAT TO DO WHEN YOU GET YOUR ORDER Please check your order completely to ensure that everything is in good condition. If there is a problem with your shipment, note the problems clearly and let us know right away. You can let us know about a return online at www.kajenbi.com. You can also e-mail us at kajenbi.wr@gmail.com. Or call
619-846-5395
2. WHAT TO DO IF SOMETHING IS DAMAGED Damages must be reported within five business days in order to process the appropriate claims and send out replacements in an efficient manner.
• Do not discard the original shipment box or its packaging. • Do not return damaged items without notifying us
first to obtain instructions. • Do note any damages to the exterior of the box on the invoice received with the package,
and highlight all damaged items.
3. HOW TO MAKE A RETURN All the items you want to return must be returned within thirty days of the original purchase date given on the invoice enclosed with your order. There is a 10% restocking fee for anything returned after thirty days. No returns are accepted 60 days beyond the purchase date. Returns received without this paperwork will slow down your return, and may cause confusion and cost you a fee.
Instructions: • Include your name, address, and a copy of the original sales order with your return.
• Be sure to note the reason for the return next to the item(s) on the sales order. • Specify if you want a replacement, store credit, or refund on the order.
No cash refunds are allowed after the thirty day period. • Carefully package and insure the merchandise to prevent damages. Always obtain a tracking number to ensure receipt.
PLEASE NOTE: Worn, dirty, rewashed, or damaged items caused by the customer will not be accepted and no refund will be given.
